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Index › Suggestions & Bugs › Website,  Documentation,  Book Bugs › I can't login processing bugzilla.
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I can't login processing bugzilla. (Read 4355 times)
takashi.m
I can't login processing bugzilla.
Mar 5th, 2010, 10:40pm  
Today, I can't login processing bugzilla.
I forgot my password at bugzilla and sent password reset request from bugzilla.
I enter mail address as a user name and I entered new password which set at bugizlla password reset form. But I can't login.

After I saw this discourse, I noticed that I can login bugzilla with same password. I checked I can login in this discourse, but I can't login bugzilla with same password.(I entered my username as e-mail address.) I think bugzilla user db and discourse user db is not same. Could you please fix it ?
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fry
Re: I can't login processing bugzilla.
Reply #1 - Mar 10th, 2010, 5:36am  
the problem should now be fixed.
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Chris Want
Re: I can't login processing bugzilla.
Reply #2 - Mar 29th, 2010, 10:24am  
I seem to have this problem too. I've never logged into bugzilla before, but my discourse email/username and password don't work. If I request a password change, the page says that there is no account with that username.

Chris
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kotoko
Re: I can't login processing bugzilla.
Reply #3 - Apr 2nd, 2010, 6:26am  
I have the same exact error  Shocked
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takashi.m
Re: I can't login processing bugzilla.
Reply #4 - Apr 3rd, 2010, 7:27am  
Hi, after I read fry's fix, but I can't login buggzilla.
This problem is not fixed but I found a workaround.

1. Send password request  from Discourse.
2. Get mail from Discourse password url and login with a new password to discourse. (Discourse will generate random password. Please memo it somewhere.)
3. Go Processing bugzilla website and request  password reset.
4. Get mail from bugzilla and click bugizilla reset link and set a password that is same Discourse's password.

Please try it.
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DaveAttacks
Re: I can't login processing bugzilla.
Reply #5 - Apr 29th, 2010, 4:12am  
Hi,

I've just signed up on Discourse, in order to get bugzilla access, but Bugzilla doesn't recognise my username (email) for login or password reset.

Is there a delay between signing up to discourse and bugzilla getting the account details?

Cheers,
Dave.
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zm
Re: I can't login processing bugzilla.
Reply #6 - May 1st, 2010, 1:50pm  
takashi.m, your fix did not work for me Sad

in the mean time, if somebody would be willing to make a post in the bug database on my behalf please let me know.
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fjen
Re: I can't login processing bugzilla.
Reply #7 - May 2nd, 2010, 12:17am  
I've been working on this today an i hope i squashed the bug. One problem that remains is that your accounts might not have been synced to (or even created for) bugzilla earlier. To resolve this please login to bugzilla once with your __private discourse name__ ( the one in white at the top of your edit profile page).

Please let me know if this works for you!
F
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zm
Re: I can't login processing bugzilla.
Reply #8 - May 2nd, 2010, 9:10am  
Perfect!
Could log in no problem now.

You might want to change the bit of text next to the log in window that says to log in with your email address..

Thanks!
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fjen
Re: I can't login processing bugzilla.
Reply #9 - May 2nd, 2010, 10:57am  
well .. you can log in with both. at least as long as you use the password that is stored in the bugzilla db.

thanks for reporting back!
F
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DaveAttacks
Re: I can't login processing bugzilla.
Reply #10 - May 10th, 2010, 1:40am  
fjen wrote on May 2nd, 2010, 12:17am:
Please let me know if this works for you!
F


Ah, yes - that worked, thanks!

It took me a while to see the private username, so for anyone who encounters this thread, it's white text on a grey background, with a little contact book icon on the left.

Quote:
Edit my Profile (<thisname>)


Cheers,
Dave.
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