Hi!
First of all: I am glad I made it back!
Yes, I may not be overly fond of the the changes in the forum, but I can see the benefits and one has to go with the changes...
BUT, it took me several attempts to "rejoin" the comunity and I was several times close to the point of giving up, and I think it is worthwhile to post this here - just in case others make the same experiences (-and can't complain, because they are not "logged in", as it was in my case.)
So, here's my story: When I discoved that the old forum was closed last week, I immediately went to the "new" forum and then to the login/register buttons on the right side, where I wanted to register as new Zoho user.
So far so good, I entered my login/email/wished-for-password and also recieved (and acknowledged) the according create-account email. Next, I logged on to Zoho using the default settings ("secure connection" checked) and was still happy.
But when I returned to the processing-forum and wanted to finally join the discussion, I was presented with a problem
I was first ask to allow ZoHo to give my data to the forum.processing.org site, which I allowed, but next my browser (IE, but same happened later with Firefox) warned me, that the security certificate of the site was incorrect and strongly adviced me to refuse. (I think, at this point more than 70% of newbies might have given up on joining...)
After some thought, I DID allow the site regardless of the security problem, but as a result, I was just presented with an error page of "unknown page" whenever I wanted to logon from the processing forum.
I tried to search for any information on that within the forum - without success.
I tired to search for help on the new wiki - without success.
I tried to search for help on the Zoho pages - without success.
I think at that point 95% of all interested newbies might have given up. I gave up for that day - very angrie that I have spent more than 2 hours joing a simple forum!
I also tried to use the "Feedback" button on the processing forum to ask for help, but haven't recieved any answer.
(Unless it got lost in my spam-filters)
So, today on a boring train journey (with online connection) I gave it another try.
I started from scratch with a differrent email (as one can't use the same for a second Zoho account), and this time I logged on to Zoho WITHOUT the "secure connection" option enabled. That seems to have done the trick, or at least I could go online this time. (I'll still have to try the same thing with my original account.)
I was close to be happy, just that it took me a while to realize that I - additionally to be logged on - had to "join this group" as well (blue button on the right) before I finally was able to post this message.
Honestly, this was the worst-ever exeperience of joining a community I have had so far, and if I wouldn't REALLY have liked to join as I really enjoy processing & the (old) forum discussions, I would have stayed away.
In the interst of other potential new users: Please give detailed instructions somewhere, or make everything a little easier to start. Maybe "closing" the old forum immediatly when opening the new one wasn't such a good idea either, as now nobody could "ask" for help in the old forum. I'd dare to suggest that the "old" forum should be reopened with at least one sub-forum open (but now new registration) such that the old users can ask for help and share their experiences until everybody has "migrated" to the new system.
First of all: I am glad I made it back!
Yes, I may not be overly fond of the the changes in the forum, but I can see the benefits and one has to go with the changes...
BUT, it took me several attempts to "rejoin" the comunity and I was several times close to the point of giving up, and I think it is worthwhile to post this here - just in case others make the same experiences (-and can't complain, because they are not "logged in", as it was in my case.)
So, here's my story: When I discoved that the old forum was closed last week, I immediately went to the "new" forum and then to the login/register buttons on the right side, where I wanted to register as new Zoho user.
So far so good, I entered my login/email/wished-for-password and also recieved (and acknowledged) the according create-account email. Next, I logged on to Zoho using the default settings ("secure connection" checked) and was still happy.
But when I returned to the processing-forum and wanted to finally join the discussion, I was presented with a problem
I was first ask to allow ZoHo to give my data to the forum.processing.org site, which I allowed, but next my browser (IE, but same happened later with Firefox) warned me, that the security certificate of the site was incorrect and strongly adviced me to refuse. (I think, at this point more than 70% of newbies might have given up on joining...)
After some thought, I DID allow the site regardless of the security problem, but as a result, I was just presented with an error page of "unknown page" whenever I wanted to logon from the processing forum.
I tried to search for any information on that within the forum - without success.
I tired to search for help on the new wiki - without success.
I tried to search for help on the Zoho pages - without success.
I think at that point 95% of all interested newbies might have given up. I gave up for that day - very angrie that I have spent more than 2 hours joing a simple forum!
I also tried to use the "Feedback" button on the processing forum to ask for help, but haven't recieved any answer.
(Unless it got lost in my spam-filters)
So, today on a boring train journey (with online connection) I gave it another try.
I started from scratch with a differrent email (as one can't use the same for a second Zoho account), and this time I logged on to Zoho WITHOUT the "secure connection" option enabled. That seems to have done the trick, or at least I could go online this time. (I'll still have to try the same thing with my original account.)
I was close to be happy, just that it took me a while to realize that I - additionally to be logged on - had to "join this group" as well (blue button on the right) before I finally was able to post this message.
Honestly, this was the worst-ever exeperience of joining a community I have had so far, and if I wouldn't REALLY have liked to join as I really enjoy processing & the (old) forum discussions, I would have stayed away.
In the interst of other potential new users: Please give detailed instructions somewhere, or make everything a little easier to start. Maybe "closing" the old forum immediatly when opening the new one wasn't such a good idea either, as now nobody could "ask" for help in the old forum. I'd dare to suggest that the "old" forum should be reopened with at least one sub-forum open (but now new registration) such that the old users can ask for help and share their experiences until everybody has "migrated" to the new system.
