Application doesn't run on client's machine - best way to diagnose and fix?
in
Integration and Hardware
•
2 years ago
I've given a client an OS X Processing app, they report back that it doesn't run when they double click. I want to try and fix this optimally, with the least number of least complicated steps possible.
What would you do first? Is there a best path or flowchart for this, or could we put one together?
I've asked them to run Software Update to install any Java updates, to tell me which version of OS X they're running and to run "java -version" in terminal.
They reply that they've run SU, are running OS X 10.5.8, and java -version reports
I'm going to check again that the app's built for Java 5 (I used Eclipse), then I'm thinking of providing them with a jar and asking them to run it in Terminal with "java -jar app.jar"java version "1.5.0_20"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_20-b02-315)
Java HotSpot(TM) Client VM (build 1.5.0_20-141, mixed mode)
What do you think?
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